James M Nqw

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Verified Reviewer
| map-marker London, England

Licence code recovery

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Hello I need to retrieve my licence key for my partition manager Master Pro I also need download link for the correct software for my order I have tried many of your links online which all seems to fail and this is my last chance to get in touch with you regards James Morgan
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User's recommendation: avoid if you can

Jim Hawkins

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Verified Buyer
|

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POOR Customer Service access.

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EaseUS - POOR Customer Service access.
Cannot get in touch with a representative for a follow-up on issues with the software. Once the images were saved, could not get cFast card to load after shooting. May be a simple fix, but know Of speaking to anyone with easeus. Tried going on-line. Sent me to a sight called pissed Comsumer. Provided a phone number and it was continuous message in Spamidh. Very frustrated with the company!
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User's recommendation: STAY AWAY!!!

Ed V Qjc

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Verified Reviewer

Warning against

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Purchased EaseUS Todo PCTrans Professional to copy software to a new computer, but did cot copy the required registry entries for it to work. Only works with the very popular software. So unless you use everyday type programs don't waste your money.
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Loss:
$50
Cons:
  • Over states product usefulness

Preferred solution: Full refund

User's recommendation: Find another solution

Gabriela S Nfk

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The company is a scam

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EaseUS - The company is a scam
Updated by user Jan 30, 2023

Zero replys, they just take your money than ghost you.

Original review Jan 30, 2023
This is a Chinese company that pretends to be from the US. When buying a software from them, they say you have a 30-day trial. Basically saying that, if the software doesn't work for you, you can request a refund in 30 days. But it's a scam. If you check their refund policy, you will see that they do not intend to refund anyone no matter what. They fool you once, by saying the software can recover your file, taking advantage of your despair, then fool you twice, by refusing to refund you after it obviously didn't work.
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Loss:
$87
Cons:
  • Not an honest company

User's recommendation: don't buy or download anything from them

bob c Fpa

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Verified Reviewer
| map-marker Wake Forest, North Carolina

DO NOT WASTE MONEY

Do not purchase from this company and anticipate any sort of refund if the product does not perform as anticipated. Not going to happen regardless of what they advertise. ALSO, they will sneak in the auto-renewal and you WILL NOT get a refund even if you never downloaded the product. They will offer you a lifetime free upgrade. STAY AWAY from them!!!
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Loss:
$43
Cons:
  • Does not work customer service is terrible lie about refund

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE

Babu L Zic

सव नह ह रह ह

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Easeus स डट रकवर ह गय ह अब हरड डसक म सव नह ह रह ह कय कर मर Data recovery has been done with Easeus, now it is not being saved in hard disk, what to do, my problem.emailid bchayal@***.com Mo.982966****
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User's recommendation: Th

David B Xmi

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Verified Reviewer

EASEUS VIDEO DOWNLOADER

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*MY PROBLEM THAT I HAVE BEEN HAVING - IS THE VIDEO DOWNLOADER IS NOT WORKING LIKE IT DID WHEN I PURCHASED THE CONTRACT ON IT - TODAY - I TRY TO DOWNLAD ANY VIDEO - THE VIDEO I MAY BE SEARCHING - WHEN IT IS READY TO DOWNLOAD - IT SAYS WEBM - NOT MP4 - I START TO DOWNLOAD THE VIDEO - IT STARTS OUT OK - THEN RIGHT BEFORE THE END OF THE DOWNLOAD - IT STARS TO SLOW DOWN - AND IT TAKES FOREVER TO COMPLETE THE DOWNLOAD - WHY IS IT DOING THIS* THANKS Dave
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Preferred solution: NOTHING - EVERYTHING IS OK - EXCEPT THE VIDEO DOWNLOADER NOT WORKING PROPERLY

Rushikesh N Sgl

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Verified Reviewer

Key not working

I have purchase license key but not working My Ease US I'd3206**** Please check and given reply as soon as possible
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Preferred solution: License key

Harold K Oxz

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Verified Reviewer

Problem With Disk Copy

I used Disk Copy to attempt to copy my laptop's SSD C drive to a new larger SSD drive. Now when I rebooted the laptop it bootup in the bios screen only making my laptop useless to me. Disk Copy appears to have done something to the C drive preventing the laptop from working and loading the bios setup screen only.. May have trashed the C drive. Gotta have help from you all to get it back to working again. Thanks Harold Kistner
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Preferred solution: My laptop working again

Adjevi A

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Verified Reviewer
| map-marker Dorval, Quebec

Refund my money

The software cannot help resolve the issue of my C drive being full without reason. Receive many errors messages
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Anonymous
map-marker Bay Shore, New York

Software Is Terrible

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EaseUs backup software is terrible. Extremely slow. I also had problems with using the software right after I installed it. Ir wouldn't recognize my login information. I finally got support to reset my login information so I could login into the website but then I couldn't login to the cloud from my software. I couldn't even set up a scheduled back because it would request my login information. Support was terrible. I decided to just uninstall completely and I am looking for new backup software/
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User's recommendation: Stay away, find something else

Maurice King

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False Information, No Customer Service Visible

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EaseUS - False Information, No Customer Service Visible

When a computer technician made my laptop totally unserviceable, I had to buy a new laptop, which I did yesterday. I wanted to transfer the data from that laptop to my new laptop, so I researched what services were available for making the transfer.

EaseUS claimed that it can transfer data from a non-bootable computer to a new one, so I chose them and paid $69 for what they claimed is Lifetime service. However, as I was to discover, that was just the beginning as far as payments went. The further I went into the website to find out how to make the transfer, the more demands for money I saw, but I saw precious little in the way of instructions of how to make the transfer. There was also no way to contact the company for help other than a chat app to which nobody responded.

They have many good reviews online, but I wonder: how many customers found their services failing? I don't begin to believe that I am the only one who has had this experience.

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Loss:
$74
Pros:
  • Promises data transfer even from a non-operative source
Cons:
  • Additional payment requred several times
  • No visible customer service
  • Insufficient instructions

Preferred solution: Deliver product or service ordered

User's recommendation: Check to see if other companies offer the required service before using this company.

Anonymous
map-marker Byrdstown, Tennessee

Product does not support Mac versions later than 10.13 for their bootable media app.

EaseUS - Product does not support Mac versions later than 10.13 for their bootable media app.

They do not support Mac versions later than 10.13 for their bootable media application. I ran the "EaseUS Data Recovery Wizard" app for Mac and used the "Create bootable USB" menu to create the "EaseUS Data Recovery Wizard Bootable Media" app.

When I ran it, it said "Checking system version" then reported this error message "System version does not support this function". Their online chat post-sale support was competent but said "I'm very sorry our software version 10.13 and above is currently not supported, but we will improve it in the future. I'm really sorry.

we can't help you." I requested a refund and they said to send an e-mail to request it. We'll see...

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User's recommendation: Avoid

Alyssa P Glq

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Verified Reviewer

TOTAL SCAM. software DOES NOT work. Customer service is a nightmare

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I followed their refund policy. I requested a refund less than 24 hours after purchase. Their product did not say what it said it would do and I figured out another way to recover my files. However they are still trying to fix a problem I no longer have even though all I want is to return and refund the software. I am having an awful experience with customer service. NEVER EVER purchase from this company
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Loss:
$49
Cons:
  • Will not issue refund
  • Customer service is awful
  • Software does not work

Preferred solution: Full refund

Norman M Apt

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Verified Reviewer
| map-marker Kailua Kona, Hawaii

Periodic Full Backups

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I Have Easeus Home Backup configured to do daily incremental backups with a full backup every seven backups, but since April 2, it's done only incremental. How do I fix? Thank you
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Preferred solution: Can't set to daily incremental + weekly full.

User's recommendation: Great cloud or computer backup service. Easy to use, reasonable cost.

Gary L Soz

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Verified Reviewer
| map-marker Muncie, Indiana

Monthly charge scam

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EaseUS - Monthly charge scam
I used EaseUS to recover data from a crashed drive and purchased what I had understood to be a one-month subscription. This morning (one month later) I had a second charge appear on my credit card. I contacted the company and got their 'no refunds' response. The website is, at the very least, intentionally misleading. I was able to recover the data I needed.
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Loss:
$75

Preferred solution: Price reduction

User's recommendation: Read their web site very carefully before giving them any credit card information.

About

Summary

EaseUS is a large software company. It was founded in by CHENGDU YIWO Tech Development Co., Ltd.2004. Its headquarters is based in Chengdu, Sichuan Province, China. EaseUS specializes in data backup, data recovery, and disk partition management. Featured products include the following: EASEUS Todo Backup, EASEUS data Recovery Wizard, EASEUS Partition Master. All EaseUS products are distributes over the Internet worldwide. The company offers e-mail support, online help, and technical forum 24/7 to solve all clients’ issues. The company provides a 30 days money back guarantee. Available payment options are Visa, MasterCard, American Express, and Discover. Clients can also use PayPal service and Wire Transfer.

EaseUS reviews and complaints

EaseUS is ranked 557 out of 5624 in Software category

Area Served

USA

Payment Methods

PayPalVISA

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