EaseUS Phone Numbers and Emails

Toll-Free Number:

  • (800) 570-4634
Send Message

EaseUS Emails:

Business Customer Service
Resellers
Complaints/ Feedback
Feedback
Customer Service
2Checkout Orders
General Info
Legal
Privacy Inquiries
Media
Affiliates
Sales/ Reservations
Order Help
Technical Support
easeus_sales@todo-backup.com
easeus_support@todo-backup.com
support@todo-backup.com
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Contact Information

EaseUS Website:

EaseUS Help Center:

Corporate Office Address:

CHENGDU YIWO Tech Development Co., Ltd.
12 F, Building 1, Idealism Center, No. 38 Tian Yi Street, Hi-tech Zone
Chengdu, Sichuan Province 610041
China

Other Info (opening hours):

Hours:
Pre-Sales Inquiry

Monday - Friday 6:00pm-7:00am

Chat
Monday - Friday 24 hours
Saturday and Sunday 9:00am - 11:00am (UTC+8 on weekends)


More contact details

EaseUS Rating Based on 88 Reviews

Rating details

1.7
more details
Customer service
Value for money
Website
Product or Service Quality

Rating stats

Rating trend

How Good is EaseUS's Customer Service?

Steaven Ezf
Steaven Ezf
Feels Disappointed | Feb 04, 2024

Number was wrong.

Read full quote
Dave R Jao
Dave R Jao
Feels Disappointed | Oct 13, 2022

i ordered this software but i made a mistake with my email address. they charged my credit card but i never got the software.

Read full quote

Summary of EaseUS Customer Service Calls

174 TOTAL
CALLS
02:24 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call EaseUS?

Request for Information Question:

  • “Need help with backup problem”
  • “Find out how to save scan, data files”
  • “Question about migration tool”

Refund Question:

  • “Refund my money”
  • “Refund”
  • “ID issueaI want a refund and cancel my subscription.”

Product/ Service Question:

  • “Key not working”
  • “Paid for recovery and it won't work”
  • “My program. Aeus movi unlock not working good”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Activation code”
  • “Activate”

Payments and Charges Question:

  • “Invoice”
  • “Incorrect payment”
  • “Payment options”

Shipping and Delivery Question:

  • “Didn't receive email with code after I bought the subscription.”
  • “Didn't receive product and money keeps getting took off my card”

Account Question:

  • “Wrong subscription”
  • “I purchased a product and I am unable to sign in”

Employment Question:

  • “My job is stalled awaiting at clients for the email with the new software link”

Staff Question:

  • “Speak to manager”

Other Question:

  • “I have problems with The program”
  • “M1 chip”
  • “सव नह ह रह ह”

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